In its continuous bid to give customers better and superior experience, Starcomms Plc has expanded its network by deploying more cell sites on air in diverse locations across the country. This new step will boost the quality of service that customers enjoy on the Starcomms network.
Cell sites are responsible for the transmission of radio waves, to which calls are converted, from one cell phone or data device to another phone or data device on the same network or on other networks. Where there are enough cell sites to cover a wide area, the range of each is set to ensure that there is enough overlap for "handover" to and from others.
The size of a site depends on the area of coverage that’s needed and the number of calls that are made in that area. Increasing the number of sites implies that Starcomms has the capacity to accept and transmit more number of calls as well as cover a wider geographical range, giving out clearer signals.
With the new network expansion drive, customers of Starcomms can now begin to enjoy the best Quality of Service in places like Lagos, Enugu, Jos, Bauchi, Umuahia and Onitsha where many of the new sites have become operational. This means that call interruptions or “dropped calls’, are now a thing of the past on Starcomms network.
The chief Commercial Officer of Starcomms, Tushar Maheshwari said: “Telecommunications customers that preferred Starcomms network are increasing in number by the hour. This has put us on our toes. More sites often imply not just better coverage but also a better quality of service.
For instance, for us to provide services that will delight customers in areas where mobile phones used on our network are numerous and where there is more demand on us to deliver fast data services we need more sites.
That is why in keeping with our commitment to our teeming customers, we began this network expansion project. Our intention is to raise technological bar at all times with the sole purpose of attaining maximum efficiency for our customers all over the country.”
Starcomms has in recent times been delighting its customers with various innovations and enhanced services. Recently, before the ongoing network expansion activities of the company, it launched the Internet Protocol Call Centre, a state-of-the art customer service tool for better interactions with its customers.
Starcomms’ IPCC comes with a multilingual Interactive Voice Record service (IVR), which offers customers services in five languages: English, Hausa, Yoruba, Igbo and pidgin. This allows Starcomms’ voice customers anywhere in the country to have the option of asking questions in any of the languages.
Such questions may include balance inquiries, tariff inquiry, tariff charge for roaming customers, dash me credit together with Caller Ring Back Tune (CRBT). The dedicated lines allow customers to directly enter into the self-care portal to get the help as they may require.
“We are aware of the need to be proactive in our line of business because we know that technological advancement is most pronounced in it. So as our customers increase, their needs are definitely increasing. So we meet them in their large numbers and at the very point of their needs,” said Meheshwari.
Monday, October 18, 2010
Thursday, October 7, 2010
Starcomms celebrates Nigeria with “50 Good Calls, 50 Good Causes” Independence Promo
To commemorate Nigeria's 50th independence anniversary, the country’s leading and innovative telecommunications company, Starcomms Plc has launched a special ground breaking promo tagged "50 Good Calls and 50 good causes", The promo, which will last for up to fifty days began on October 1, 2010.
In the promo, every customer of Starcomms Plc that buys and recharges his phone with a minimum airtime voucher of N500 will get a 50 per cent bonus for all calls to all network or international calls. In addition customers buying N100 and N250 recharge will get a 50% on net bonus. The company is also supporting 50 good causes across the country as part of its corporate social responsibility effort in support of Nigeria’s 50th Independence anniversary
Chief Commercial Officer of Starcomms, Mr. Tushar Maheshwari disclosed that Starcomms Plc as a truly Nigerian company which values its customers’ patronage is excited about the progress the country has made in all spheres of life in the last 50 years. Therefore, the company is celebrating the 50th independent anniversary with its customers by giving them the bonus recharge of 50 per cent and supporting 50 good causes.
Maheshwari however disclosed that the "50 Good Calls" is not applicable to tele-centre operators noting that Starcomms is giving out the bonus to enable its customers to send goodwill messages to their loved ones during the anniversary period celebration adding that as a company that associates with the joy of its customers, it is prepared to do all to bring smiles to their faces.
It has always been the tradition of Starcomms Plc to celebrate special occasions with its customers. Just recently, the company had the N4 Ramadan promo, which enabled Starcomms customers to enjoy generous tariff discount during the Ramadan period. The offer turned out to be a very exciting experience for Starcomms customers as they used the tariff-slash to share warm thoughts during the period.
Maheshwari also explained that as a responsive network, Starcomms understands that the sharing of feelings during a period of celebration is important stressing that it is a period when people think more warmly about each other.He expressed confidence that 50 Good Calls, 50 good causes promo will go a long way encouraging people on Starcomms network to bond more during the one month period of the promo. In his words, “this is just part of our numerous ways of making our people happier during the festive period, as a network that speaks their language”.
In the promo, every customer of Starcomms Plc that buys and recharges his phone with a minimum airtime voucher of N500 will get a 50 per cent bonus for all calls to all network or international calls. In addition customers buying N100 and N250 recharge will get a 50% on net bonus. The company is also supporting 50 good causes across the country as part of its corporate social responsibility effort in support of Nigeria’s 50th Independence anniversary
Chief Commercial Officer of Starcomms, Mr. Tushar Maheshwari disclosed that Starcomms Plc as a truly Nigerian company which values its customers’ patronage is excited about the progress the country has made in all spheres of life in the last 50 years. Therefore, the company is celebrating the 50th independent anniversary with its customers by giving them the bonus recharge of 50 per cent and supporting 50 good causes.
Maheshwari however disclosed that the "50 Good Calls" is not applicable to tele-centre operators noting that Starcomms is giving out the bonus to enable its customers to send goodwill messages to their loved ones during the anniversary period celebration adding that as a company that associates with the joy of its customers, it is prepared to do all to bring smiles to their faces.
It has always been the tradition of Starcomms Plc to celebrate special occasions with its customers. Just recently, the company had the N4 Ramadan promo, which enabled Starcomms customers to enjoy generous tariff discount during the Ramadan period. The offer turned out to be a very exciting experience for Starcomms customers as they used the tariff-slash to share warm thoughts during the period.
Maheshwari also explained that as a responsive network, Starcomms understands that the sharing of feelings during a period of celebration is important stressing that it is a period when people think more warmly about each other.He expressed confidence that 50 Good Calls, 50 good causes promo will go a long way encouraging people on Starcomms network to bond more during the one month period of the promo. In his words, “this is just part of our numerous ways of making our people happier during the festive period, as a network that speaks their language”.
STARCOMMS IPCC TO GENERATE MORE JOBS FOR NIGERIANS
Nigeria's innovative telecommunications company, Starcomms Plc has said that its recent investment in the introduction of Internet Protocol Contact Centre (IPCC) is part of the company’s strategy of tackling unemployment in the country, besides delivering the most effective customer care service.
The IPCC is a user friendly internet base customer care contact centre that has two dedicated self-care lines through which Starcomms customers access vital information, latest news about Starcomms products and services as well as lodge their complains. The Chief Commercial Officer of Starcomms, Mr. Tushar Maheshwari said that the deployment of the IPCC is in a way part of Starcomms response to the growing number of customers and their changing needs, which will therefore require the engagement of more people to handle these challenges. He said that the process is a continuous exercise adding that since Starcomms will continue to improve on it, more jobs will therefore be created through it from time to time. Maheshwari also said that as a publicly quoted company, Starcomms commitment in the industry goes beyond ensuring that Starcomms customers continually get superior experience through the IPCC, stressing that it is also committed to the growth of the Nigerian economy, hence it is using the IPCC to create jobs.
He said that the IPCC, which has two dedicated Self-Care lines: *444 and 07028000444 comes with a multilingual Interactive Voice response service (IVR) which offers customers services in five languages: English, Hausa, Yoruba, Ibo and pidgin.
The newly unveiled IPCC, according to him, gives prepaid voice customers the option to make balance inquiry, tariff inquiry, tariff charge for roaming customers, dash me credit together with Caller Ring Back Tune (CRBT). The dedicated lines allow customers to directly enter into the self-care portal to get the help they require.
He further said that with the IPCC data customers on Starcomms broadband services are now able to carry out inquiries about the services they desire, check their balances and validity. And post paid, know their credit limits, billed amount, unutilized amount, due date, last payment details using the IVR of the IPCC.
Describing it as a crucial aspect of customer care in Starcomms, he said that the IPCC is an essential aspect of effective delivering of customer care service relying on cutting-edge technology to give Starcomms customers value for their money.
The IPCC is a user friendly internet base customer care contact centre that has two dedicated self-care lines through which Starcomms customers access vital information, latest news about Starcomms products and services as well as lodge their complains. The Chief Commercial Officer of Starcomms, Mr. Tushar Maheshwari said that the deployment of the IPCC is in a way part of Starcomms response to the growing number of customers and their changing needs, which will therefore require the engagement of more people to handle these challenges. He said that the process is a continuous exercise adding that since Starcomms will continue to improve on it, more jobs will therefore be created through it from time to time. Maheshwari also said that as a publicly quoted company, Starcomms commitment in the industry goes beyond ensuring that Starcomms customers continually get superior experience through the IPCC, stressing that it is also committed to the growth of the Nigerian economy, hence it is using the IPCC to create jobs.
He said that the IPCC, which has two dedicated Self-Care lines: *444 and 07028000444 comes with a multilingual Interactive Voice response service (IVR) which offers customers services in five languages: English, Hausa, Yoruba, Ibo and pidgin.
The newly unveiled IPCC, according to him, gives prepaid voice customers the option to make balance inquiry, tariff inquiry, tariff charge for roaming customers, dash me credit together with Caller Ring Back Tune (CRBT). The dedicated lines allow customers to directly enter into the self-care portal to get the help they require.
He further said that with the IPCC data customers on Starcomms broadband services are now able to carry out inquiries about the services they desire, check their balances and validity. And post paid, know their credit limits, billed amount, unutilized amount, due date, last payment details using the IVR of the IPCC.
Describing it as a crucial aspect of customer care in Starcomms, he said that the IPCC is an essential aspect of effective delivering of customer care service relying on cutting-edge technology to give Starcomms customers value for their money.
CUSTOMERS LAUD STARCOMMS OVER INTERNATIONAL ROAMING
Customers of Starcomms Plc., the only telecommunications company quoted on the Nigerian Stock Exchange, who have taken advantage of the company's recently introduced inter-standard roaming service have praised it for its innovations and the superb quality service which allows them to travel around the world and still retain their numbers. While speaking on their experiences, they stated that the relatively affordable service has in a short period of time had positive impact on their businesses and lives. Chris Omosive, a chartered accountant and businessman residing in Lagos, while expressing satisfaction over the introduction of the international roaming service by Starcomms said that he is happy he was able to travel with his Starcomms phone and was in touch with his colleagues and family.
He particularly commended Starcomms for the pocket friendly tariff and the hassle free process of getting hooked to the international roaming service. He said that his experience shows that the introduction of the service is of great advantage to businessmen who want to stay in touch with their business associates using their known mobile phone numbers while out of the country, noting that Starcomms’ innovation in this regard has added value not only to their lifestyle but also to their ability to keep in touch with business associates and their families. Elated Omosive, said that he has always believed in the ability of Starcomms as a leader in the telecom industry stating that his continuous patronage of the award winning telecom company was a result of the value its innovations have been adding to his life. Another customer, Theophilus Osaruyi, a university lecturer, who just returned from a seminar in Europe described the innovation as highly beneficial and a boost to Starcomms customers stressing, that it is a worthy service that all customers of the leading telecommunications operator will cherish.
He said that customers of Starcomms who had before now had to worry about using or getting another phone to stay in contact with their friends and business partners while out of the country have every course to thank Starcomms for the innovation and especially for making roaming easily accessible to prepaid customers.
The introduction of the international roaming service by Starcomms was as a result of an agreement signed on March 23, 2010 with MACH, the leading provider of hub-based mobile applications exchange solutions and Accuris Network, the leading provider of Inter-standard and converged solutions.
The implication of the service is that over 3.2 million and those about to join now have the rare opportunity of seamless access to international mobile roaming on wireless technology networks.
And that is because the agreement allows Starcomms’ customers the global advantage of connecting to about 600 networks in over 100 countries in Asia, Africa, Europe, America and the Middle East.
The ISR solutions from MACH and Accuris Networks is delivered through a proven services infrastructure and offers turnkey inter-operability between wireless technologies, including CDMA, 1xEVDO, GSM, GPRS/UMTS, WIFI, WiMax and soon, LTE. The solution, which can be implemented using existing connections, offers end-users all services that are available on their home network, even when they are traveling. With end-to-end one-number interoperability, operators can provide complete voice and messaging services easily.
He particularly commended Starcomms for the pocket friendly tariff and the hassle free process of getting hooked to the international roaming service. He said that his experience shows that the introduction of the service is of great advantage to businessmen who want to stay in touch with their business associates using their known mobile phone numbers while out of the country, noting that Starcomms’ innovation in this regard has added value not only to their lifestyle but also to their ability to keep in touch with business associates and their families. Elated Omosive, said that he has always believed in the ability of Starcomms as a leader in the telecom industry stating that his continuous patronage of the award winning telecom company was a result of the value its innovations have been adding to his life. Another customer, Theophilus Osaruyi, a university lecturer, who just returned from a seminar in Europe described the innovation as highly beneficial and a boost to Starcomms customers stressing, that it is a worthy service that all customers of the leading telecommunications operator will cherish.
He said that customers of Starcomms who had before now had to worry about using or getting another phone to stay in contact with their friends and business partners while out of the country have every course to thank Starcomms for the innovation and especially for making roaming easily accessible to prepaid customers.
The introduction of the international roaming service by Starcomms was as a result of an agreement signed on March 23, 2010 with MACH, the leading provider of hub-based mobile applications exchange solutions and Accuris Network, the leading provider of Inter-standard and converged solutions.
The implication of the service is that over 3.2 million and those about to join now have the rare opportunity of seamless access to international mobile roaming on wireless technology networks.
And that is because the agreement allows Starcomms’ customers the global advantage of connecting to about 600 networks in over 100 countries in Asia, Africa, Europe, America and the Middle East.
The ISR solutions from MACH and Accuris Networks is delivered through a proven services infrastructure and offers turnkey inter-operability between wireless technologies, including CDMA, 1xEVDO, GSM, GPRS/UMTS, WIFI, WiMax and soon, LTE. The solution, which can be implemented using existing connections, offers end-users all services that are available on their home network, even when they are traveling. With end-to-end one-number interoperability, operators can provide complete voice and messaging services easily.
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