In line with its strategy of ensuring that customers continually get superior experience, Starcomms Plc, the only telecommunications firm quoted on the Nigerian Stock Exchange has made a multi million Naira investment in a new user friendly Internet Protocol Contact Centre (IPCC). Also, the company has launched two dedicated Self-Care lines: *444 and 07028000444. The newly unveiled IPCC comes with a multilingual Interactive Voice Record service (IVR) which offers customers services in five languages: English, Hausa, Yoruba, Ibo and pidgin.Consequently, prepaid voice customers now have the option of choosing from any of the languages that the IPCC offers to make balance inquiry, tariff inquiry, tariff charge for roaming customers, dash me credit together with Caller Ring Back Tune (CRBT). The dedicated lines allow customers to directly enter into the self care portal to get the help they require.In addition, data customers on Starcomms broadband services would be able to carry out inquiries about the services they desire, check their balances, know their credit limits, billed amount, unutilized amount, due date, last payment details using the IVR of the IPCC.While assuring that Starcomms will continue to make customers experiences very pleasurable, the Chief Commercial Officer of Starcomms Plc, Mr. Tushar Maheshwari, said “ we have made it possible for our customers to send e-mails to Starcomms while also providing an auto-dialer through which we can inform them about new offerings and services in Starcomms using voice messaging.”Continuing he said, “We have started SMS notifications for complaints by our customers, such that whenever a customer registers a complaint at the call centre, he/she will get an SMS notifying him/her about registering the complaint and subsequently get a feedback through an SMS informing him/her that the complaint has been resolved”, he added. He also said that when a customer dials the Self-Care lines: *444 or 07028000444 a voice response will guide the customer on the task he/she wants to perform saying that “the voice will instruct you to press 1 on your mobile phone key pad for prepaid task, 2 for post-paid task,3 for data task, 4 for coverage area and # to listen to the selections again.”
PIX CAP: From L-R Richard Gill, marketing director, Starcomms Pl, Tushar Maheshwari,chief commercial officer, Starcomms Plc and Charles Igbinidu during the a press conference on the IPCC and International Roaming launch in Lagos,Nigeria.
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