As part of its efforts to further enhance internet service from IZAP and 1X, Starcomms Plc. has subscribed to a new undersea cable linking Nigeria and the whole of West Africa to Europe. The implication of the new development is that it will pave the way for additional transformation in Internet access and reliable voice service from the award winning telecoms company.
Starcomms subscription to the undersea cable built by Main One Cable Company in partnership with U.S. firm Tyco makes it the first CDMA operator to have access to the facility. According to the Chief Executive Officer of Starcomms, Mr. Maher Qubain, the subscription to Main One Cable will definitely be a boost to Starcomms’ current achievement in the area of fast, reliable and affordable internet services delivery as well as voice clarity across the country. In his words, “across Nigeria, we have received plaudits from our voice and data customers who have been enjoying our unrivalled services. As a company committed to delivering world-class services, we will continue to explore all available means to add value to their business and personal lives." Mr. Qubain further stated that considering the potential of the undersea cable, a new window of opportunity has been opened for Starcomms to introduce enhanced services that will not only increase speed but add value to the life of its customers saying that with Starcomms connection to the cable, its customers can also expect more speedy downloads and unmatched voice call capacity. The 7,000 km fibre optic cable, which runs from Portugal to Nigeria and Ghana, and also branches out to Morocco, the Canary Islands, Senegal and Ivory Coast, is also expected to be a boost to international calls on Starcomms network. This development, according to him will be a boost to some of the value added services, recently introduced by Starcomms to demonstrate its passion for innovative services and the enhancement of its role as a leading Nigerian telecom brand in the industry. One of such is the Afritalk voice services, a non-intrusive and enhanced voice-chat service through which Starcomms customers can chat and make lots of friends across Nigeria. The fact that the mobile number of the person chatting is not revealed to other chat members has endeared it to a lot of customers too. Specifically too, the connection of Starcomms network to Main One Undersea Fibre Optic cable will have a remarkable positive impart on the recent introduction of interstandard international roaming on CDMA to GSM by Starcomms. What this means is that customers of Starcomms will enjoy more efficient and quality voice and data services on their Starcomms phones. The Main One Cable hook up by Starcomms is also expected to benefit parts of the country that are soon to enjoy the Starcomms super-fast broadband internet services, Izap as well as its Ix data services that covers everywhere it has network coverage, which extends to 22 states, 28 cities and 100 towns. Another of Starcomms value added services that customers are expected to benefit from in the Main One Cable services is the StarTrack, a location based service designed to assist Starcomms customers to know the specific whereabouts of their loved ones as well as make it possible for friends and lovers to track each other. Exclusively a customer centric product and the first of its kind in the industry, this innovative service from Starcomms, allows Starcomms customers to register the number of another customer, whom he doesn’t want to lose track of with a text message. Starcomms will then notify the registered customer for his consent, after which his location can be disclosed to seeker.
Monday, August 23, 2010
STARCOMMS SLASHES OFF PEAK TARIFF
Nigeria’s leading telecommunications operator, Starcomms Plc is offering off-peak tariff slash for its customers. Customers are to enjoy N4 per second off peak tariff for on-net calls between the period of 10 pm and 7 am.
The offer is to enable Starcomms customers, particularly the Muslims to share warm thoughts during the Ramadan period, while also giving opportunity to non-Muslims to extend warm greetings to their Muslim friends.
Designed to add value to the social life of all customers of Nigeria’s only telecoms company quoted on the Nigerian Stock Exchange, this unique offer is available to current and new customers in all cities where there is Starcomms coverage for a period of one month.
What it implies is that customers of the innovative CDMA Company will have to pay less to savour the excitement and communal activities that require people getting in touch during the Ramadan period while also enjoying other value added services on the Starcomms network. Moreover, the promo is a boom for those who are not involved in the Ramadan fast as they can have longer discussions on the Starcomms network during the off peak hours.
The Chief Commercial Officer of Starcomms, Mr. Tushar Maheshwari said that, “as a responsive network, we at Starcomms understand that Nigerians love to keep in touch with their loved ones, hence we are using this opportunity to enable not just the Muslims on our network, but the non-Muslims too, the privilege of doing that during the Ramadan period.”
According to him, this is just part of our numerous ways of making our people happier, as a network that speaks their language.” He said that as a customer focused company it is mindful of the needs of its customers and will often look for opportunities to make talking easy for them.
The current winner of the Superbrand award for 2009 and a two time telecom company of the year including the recent winner of the 2009 CDMA Company award given to it for its outstanding performance in the delivery of quality services and value added services, Starcomms has over the years demonstrated its leadership role in the industry both in value for money, innovation, customer care.
The offer is to enable Starcomms customers, particularly the Muslims to share warm thoughts during the Ramadan period, while also giving opportunity to non-Muslims to extend warm greetings to their Muslim friends.
Designed to add value to the social life of all customers of Nigeria’s only telecoms company quoted on the Nigerian Stock Exchange, this unique offer is available to current and new customers in all cities where there is Starcomms coverage for a period of one month.
What it implies is that customers of the innovative CDMA Company will have to pay less to savour the excitement and communal activities that require people getting in touch during the Ramadan period while also enjoying other value added services on the Starcomms network. Moreover, the promo is a boom for those who are not involved in the Ramadan fast as they can have longer discussions on the Starcomms network during the off peak hours.
The Chief Commercial Officer of Starcomms, Mr. Tushar Maheshwari said that, “as a responsive network, we at Starcomms understand that Nigerians love to keep in touch with their loved ones, hence we are using this opportunity to enable not just the Muslims on our network, but the non-Muslims too, the privilege of doing that during the Ramadan period.”
According to him, this is just part of our numerous ways of making our people happier, as a network that speaks their language.” He said that as a customer focused company it is mindful of the needs of its customers and will often look for opportunities to make talking easy for them.
The current winner of the Superbrand award for 2009 and a two time telecom company of the year including the recent winner of the 2009 CDMA Company award given to it for its outstanding performance in the delivery of quality services and value added services, Starcomms has over the years demonstrated its leadership role in the industry both in value for money, innovation, customer care.
STARCOMMS LEADS CDMA INNOVATION IN THE WORLD, LAUNCHES INTERNATIONAL ROAMING
Starcomms Plc has once again demonstrated its determination to render superior and world-class service to its teeming customers. For the first time in the world, a CDMA telecommunication operator is providing its customers the opportunity to enjoy international roaming. As a result of this development Starcomms customers do not need to change their numbers whenever they travel out of Nigeria.
This new development is sequel to an agreement signed on March 23, 2010 by Starcomms with MACH, the leading provider of hub-based mobile applications exchange solutions and Accuris Network, the leading provider of Inter-standard and converged solutions.
Consequently, the over 3.2 million and still growing customers of Starcomms now have the rare opportunity of seamless access to international mobile roaming on all wireless technology networks. This will greatly expand Starcomms network coverage outside Nigeria and simplify the roaming experience of the customer who may have cause to travel outside the country. Already Starcomms has coverage in 31 major Cities covering 175 towns in Nigeria.
With this development, Starcomms now gives its customers the global advantage as they are connected to about 600 networks in over 100 countries in Asia, Africa, Europe, America and the Middle East.
Commenting on the new deal that will boost the Starcomms network, the company’s Chief Executive Officer, Mr. Maher Qubain said “The commitment of Starcomms to providing innovative products and services that simplify lives and enhance living for our customers is a tradition we hold dear.
We know that many customers yearn for the high quality services of Starcomms everywhere they go. So, the pioneering step of adding inter-standard roaming capabilities to our portfolio as a CDMA network in this country is just more evidence of our practice of always being the first to give the customer the best.” The ISR solutions from MACH and Accuris Networks is delivered through a proven services infrastructure and offers turnkey inter-operability between wireless technologies, including CDMA, 1xEVDO, GSM, GPRS/UMTS, WIFI, WiMax and soon, LTE. The solution, which can be implemented using existing connections, offers end-users all of the services that are available on their home network, even when they are travelling. With end-to-end one-number interoperability, operators can provide complete voice and messaging services easily.
The seamless interoperability roaming access that MACH provides for over 600 networks all over the world is in line with the high quality services that Starcomms has been providing its customers in Nigeria. Tushar Maheshwari, the Chief Commercial Officer of Starcomms, while speaking about the new possibilities said, “Starcomms will never trade high standard for any thing. Our focus in providing international roaming opportunities for our customers is not just about the service but about the quality of their experience while roaming with the Starcomms service.
“We have continued to make sure that our customers who have cause to travel outside Nigeria feel at home anywhere with all their contacts having access to them seamlessly.”
This new development is sequel to an agreement signed on March 23, 2010 by Starcomms with MACH, the leading provider of hub-based mobile applications exchange solutions and Accuris Network, the leading provider of Inter-standard and converged solutions.
Consequently, the over 3.2 million and still growing customers of Starcomms now have the rare opportunity of seamless access to international mobile roaming on all wireless technology networks. This will greatly expand Starcomms network coverage outside Nigeria and simplify the roaming experience of the customer who may have cause to travel outside the country. Already Starcomms has coverage in 31 major Cities covering 175 towns in Nigeria.
With this development, Starcomms now gives its customers the global advantage as they are connected to about 600 networks in over 100 countries in Asia, Africa, Europe, America and the Middle East.
Commenting on the new deal that will boost the Starcomms network, the company’s Chief Executive Officer, Mr. Maher Qubain said “The commitment of Starcomms to providing innovative products and services that simplify lives and enhance living for our customers is a tradition we hold dear.
We know that many customers yearn for the high quality services of Starcomms everywhere they go. So, the pioneering step of adding inter-standard roaming capabilities to our portfolio as a CDMA network in this country is just more evidence of our practice of always being the first to give the customer the best.” The ISR solutions from MACH and Accuris Networks is delivered through a proven services infrastructure and offers turnkey inter-operability between wireless technologies, including CDMA, 1xEVDO, GSM, GPRS/UMTS, WIFI, WiMax and soon, LTE. The solution, which can be implemented using existing connections, offers end-users all of the services that are available on their home network, even when they are travelling. With end-to-end one-number interoperability, operators can provide complete voice and messaging services easily.
The seamless interoperability roaming access that MACH provides for over 600 networks all over the world is in line with the high quality services that Starcomms has been providing its customers in Nigeria. Tushar Maheshwari, the Chief Commercial Officer of Starcomms, while speaking about the new possibilities said, “Starcomms will never trade high standard for any thing. Our focus in providing international roaming opportunities for our customers is not just about the service but about the quality of their experience while roaming with the Starcomms service.
“We have continued to make sure that our customers who have cause to travel outside Nigeria feel at home anywhere with all their contacts having access to them seamlessly.”
KATE PETERS WINS STARCOMMS OVERALL BOXER IN HALL OF FAME CONTEST -STARCOMMS REAFFIRMS COMMITMENT TO BOXING DEVELOPMENT
According to him, Starcomms is committed to the development of sports, particularly at the grass root level pledging that Starcomms will continue to give support to the event which has become relevant to the development of boxing in the state.He said that Starcomms sphere of influence in sports development in the country will continue increase saying just as the company is not relenting in its determination to give its customers unmatched quality of service, so also it will not relent in creating an atmosphere where the young people of the country can develop their talents.He said that sports remains a veritable means for young people to express themselves saying that since Starcomms began the sponsorship of the event a great number of young boxing talents like kate Peters have proved that they have the potentials to take Nigeria to the world in the game of boxing.While rating the performance of the boxers, Gill said that both the Lagos State Boxing Hall of Fame Competition and the Lagos State Amateur Boxing Association displayed professionalism in the organization of the event noting that the spirit of sportsmanship put up by the boxers deserves commendation.Starcomms has for some years sponsored the monthly Lagos State Boxing Hall of Fame Competition, which holds at the Mobolaji Johnson Hall Sports Complex, Rowe Park, Lagos. The event holds on the last Saturday of every month.
PICS CAPTION
R-L, Richard Gill, Marketing Director, Starcomms Plc, presenting the overall best Amateur Boxing prize to kate Peters while Wale Edun, Chairman of the Lagos State Amateur Boxing Hall of Fame looks on.
R-L, Richard Gill, Marketing Director, Starcomms Plc, presenting the overall best Amateur Boxing prize to kate Peters while Wale Edun, Chairman of the Lagos State Amateur Boxing Hall of Fame looks on.
STARCOMMS INTRODUCES SPECIAL ISLAMIC HANDSET
In the spirit of celebrating the holy month of Ramadan, Nigeria’s leading telecommunications operator, Starcomms Plc is offering its Muslim customers the opportunity of purchasing and owning a unique handset, Qiblah, exclusively equipped with integrated features that are tailor-made to meet the needs of fasting and praying Muslims.
The introduction of the handset by Starcomms comes as little surprise, considering the company’s track-record of availing its customers with innovative products and services that always anticipate their needs and requirements.The new phone has an indicator setting that point to Mecca and comes complete with a compass and prayer time alarm functions. The Qiblah indicator uses an inbuilt longitude and latitude orientation or city references that, when used in comparison to the magnetic north, indicates the direction of the Qiblah so that the Muslim can, from any place he is, know in what direction to face and pray. The Qiblah in Islam is the compass that shows the direction that Muslims face to pray wherever they are. Also, Starcomms has introduced a promotional airtime package for the benefit of customers who purchase the handset. They are to enjoy discounted calls during off peak periods and low cost calls to Saudi Arabia during the Ramadan period. Other customers of Starcomms are also to enjoy discounted calls on off peak and low cost calls during the period.Speaking on the functionality of the Qiblah phones, Mr. Tushar Maheshwari, Chief Commercial Officer of Starcomms noted that very often it is difficult to determine the four cardinal points when one is constantly on the move. Therefore, it may not be easy to determine the Qiblah when it is time to pray for a Muslim whose routine requires moving around. With the aid of the compass installed in the phone, a Muslim customer of Starcomms can easily know which direction to face at prayer time.The Qiblah phones are designed with colourful Islamic visual features, such as lovely wall papers and screen savers as well as inspiring ring-tones. The phone is also a channel for the customer to enjoy the Listen-To-Quran service of Starcomms, which is the first of its kind in the country. The service is designed to update and increase the knowledge of Muslim customers on the tenets of Islam as well as allow them have access to the Holy book anytime anywhere on their Starcomms phones. Customers can access Listen-To-Quran by simply dialing *786 on their Starcomms phones to access the IVR mode to select any particular Surah of Holy Quran and continue listening at fixed cost of N25 per hour.Maheshwari explained that Starcomms has often paid attention to the needs of particular sections of the society stating that during festive periods, it gave special packages to its customers.
The introduction of the handset by Starcomms comes as little surprise, considering the company’s track-record of availing its customers with innovative products and services that always anticipate their needs and requirements.The new phone has an indicator setting that point to Mecca and comes complete with a compass and prayer time alarm functions. The Qiblah indicator uses an inbuilt longitude and latitude orientation or city references that, when used in comparison to the magnetic north, indicates the direction of the Qiblah so that the Muslim can, from any place he is, know in what direction to face and pray. The Qiblah in Islam is the compass that shows the direction that Muslims face to pray wherever they are. Also, Starcomms has introduced a promotional airtime package for the benefit of customers who purchase the handset. They are to enjoy discounted calls during off peak periods and low cost calls to Saudi Arabia during the Ramadan period. Other customers of Starcomms are also to enjoy discounted calls on off peak and low cost calls during the period.Speaking on the functionality of the Qiblah phones, Mr. Tushar Maheshwari, Chief Commercial Officer of Starcomms noted that very often it is difficult to determine the four cardinal points when one is constantly on the move. Therefore, it may not be easy to determine the Qiblah when it is time to pray for a Muslim whose routine requires moving around. With the aid of the compass installed in the phone, a Muslim customer of Starcomms can easily know which direction to face at prayer time.The Qiblah phones are designed with colourful Islamic visual features, such as lovely wall papers and screen savers as well as inspiring ring-tones. The phone is also a channel for the customer to enjoy the Listen-To-Quran service of Starcomms, which is the first of its kind in the country. The service is designed to update and increase the knowledge of Muslim customers on the tenets of Islam as well as allow them have access to the Holy book anytime anywhere on their Starcomms phones. Customers can access Listen-To-Quran by simply dialing *786 on their Starcomms phones to access the IVR mode to select any particular Surah of Holy Quran and continue listening at fixed cost of N25 per hour.Maheshwari explained that Starcomms has often paid attention to the needs of particular sections of the society stating that during festive periods, it gave special packages to its customers.
STARCOMMS LAUNCHES A NEW MULTILINGUAL IPCC AND SELF-CARE LINES
In line with its strategy of ensuring that customers continually get superior experience, Starcomms Plc, the only telecommunications firm quoted on the Nigerian Stock Exchange has made a multi million Naira investment in a new user friendly Internet Protocol Contact Centre (IPCC). Also, the company has launched two dedicated Self-Care lines: *444 and 07028000444. The newly unveiled IPCC comes with a multilingual Interactive Voice Record service (IVR) which offers customers services in five languages: English, Hausa, Yoruba, Ibo and pidgin.Consequently, prepaid voice customers now have the option of choosing from any of the languages that the IPCC offers to make balance inquiry, tariff inquiry, tariff charge for roaming customers, dash me credit together with Caller Ring Back Tune (CRBT). The dedicated lines allow customers to directly enter into the self care portal to get the help they require.In addition, data customers on Starcomms broadband services would be able to carry out inquiries about the services they desire, check their balances, know their credit limits, billed amount, unutilized amount, due date, last payment details using the IVR of the IPCC.While assuring that Starcomms will continue to make customers experiences very pleasurable, the Chief Commercial Officer of Starcomms Plc, Mr. Tushar Maheshwari, said “ we have made it possible for our customers to send e-mails to Starcomms while also providing an auto-dialer through which we can inform them about new offerings and services in Starcomms using voice messaging.”Continuing he said, “We have started SMS notifications for complaints by our customers, such that whenever a customer registers a complaint at the call centre, he/she will get an SMS notifying him/her about registering the complaint and subsequently get a feedback through an SMS informing him/her that the complaint has been resolved”, he added. He also said that when a customer dials the Self-Care lines: *444 or 07028000444 a voice response will guide the customer on the task he/she wants to perform saying that “the voice will instruct you to press 1 on your mobile phone key pad for prepaid task, 2 for post-paid task,3 for data task, 4 for coverage area and # to listen to the selections again.”
PIX CAP: From L-R Richard Gill, marketing director, Starcomms Pl, Tushar Maheshwari,chief commercial officer, Starcomms Plc and Charles Igbinidu during the a press conference on the IPCC and International Roaming launch in Lagos,Nigeria.
STARCOMMS LAUNCHES A NEW MULTILINGUAL IPCC AND SELF-CARE LINES
In line with its strategy of ensuring that customers continually get superior experience, Starcomms Plc, the only telecommunications firm quoted on the Nigerian Stock Exchange has made a multi million Naira investment in a new user friendly Internet Protocol Contact Centre (IPCC). Also, the company has launched two dedicated Self-Care lines: *444 and 07028000444. The newly unveiled IPCC comes with a multilingual Interactive Voice Record service (IVR) which offers customers services in five languages: English, Hausa, Yoruba, Ibo and pidgin.Consequently, prepaid voice customers now have the option of choosing from any of the languages that the IPCC offers to make balance inquiry, tariff inquiry, tariff charge for roaming customers, dash me credit together with Caller Ring Back Tune (CRBT). The dedicated lines allow customers to directly enter into the self care portal to get the help they require.In addition, data customers on Starcomms broadband services would be able to carry out inquiries about the services they desire, check their balances, know their credit limits, billed amount, unutilized amount, due date, last payment details using the IVR of the IPCC.While assuring that Starcomms will continue to make customers experiences very pleasurable, the Chief Commercial Officer of Starcomms Plc, Mr. Tushar Maheshwari, said “ we have made it possible for our customers to send e-mails to Starcomms while also providing an auto-dialer through which we can inform them about new offerings and services in Starcomms using voice messaging.”Continuing he said, “We have started SMS notifications for complaints by our customers, such that whenever a customer registers a complaint at the call centre, he/she will get an SMS notifying him/her about registering the complaint and subsequently get a feedback through an SMS informing him/her that the complaint has been resolved”, he added. He also said that when a customer dials the Self-Care lines: *444 or 07028000444 a voice response will guide the customer on the task he/she wants to perform saying that “the voice will instruct you to press 1 on your mobile phone key pad for prepaid task, 2 for post-paid task,3 for data task, 4 for coverage area and # to listen to the selections again.”
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